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eCRM - FAQ's
 


eCRM - FAQ's

 
 

What is "eCRM?"

The term "eCRM" stands for "electronic Customer Relationship Management." Simply, eCRM is using Internet technology to grow revenues, profits and market presence. Your company can benefit from using the latest software tools to monitor and predict consumer behavior, manage marketing channels, and create more compelling consumer communications. These software tools, though, have traditionally cost millions of dollars to deploy. Thus, their power has been out of reach of millions of businesses. ActiveTools is the leader in providing this eCRM power as a web-based service at a very reasonable price.

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What are the benefits of using the service?

Clients can create or strengthen their profitable relationships with customers and customer retention, increase their sales, create more precise consumer offers and acquire actionable business intelligence.

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What are the benefits to partners?

Partners not only realize revenue from offering the ActiveTools-powered service, they also see increased demand for their core products and services. By deploying powerful customer relationship management tools, clients increase customer retention, loyalty and sales.

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Why choose Us over other eCRM services?

ActiveTools's eCRM product is the first marketing solution designed specifically for easy of use in a web hosted environment. The product was designed from the ground up to meet the specific needs of companies that want an eCRM tool which includes: ease of access, ease of use, affordability and reliability.

The Company's proprietary cooperative database allows users to understand the transactional behaviors of individual customers across large numbers of customers. This accelerates learning and enables users to craft highly efficient, revenue enhancing marketing programs.


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I'm a consumer. What benefits do I get from eCRM?

eCRM empowers businesses to create more personalized and relevant promotional communications. Companies can now send you the right information at the right time; promotions will not be junk, but just right for you. The service allows businesses to build stronger, two-way relationships with you.

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How do you Protect a Consumer's Private Information?

No doubt consumers are rightfully concerned about how their personal information is being used. ActiveTools eCRM service puts consumers in control of the types of promotions they receive. We do not sell consumer information, or transfer information in any way, to any entity that is not a part of the system of partners, businesses and consumers. Our secure database prevents misuse and malicious access to consumer data. Consumers have control over their profiles, so they are able to have a say in what information is available and how their data is used.

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How do I become a partner ?

Contact us at1-510-388-6617 to know more about our parter programs or send email to jmessner@activetools.net to receive more details about eCRM partnetship programs.

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